Refund Policy

Policy for sending an item back

Receipt of the item starts a period of 30 days in which a return may be requested. That deadline applies to opening the request.

The product is eligible only if its received condition has been preserved. It must be unworn or unused, all tags must remain, and the original packaging must accompany it. Proof of purchase or the receipt is necessary.

To seek authorization, write to mitungouda9327744562@gmail.com. The destination for an authorized package is 332 Fairmount Ave, Jersey City, New Jersey, 07306, United States.

Do not send the product first. When authorization is granted, we issue the return label and the necessary sending instructions; a package with no accepted request is not eligible for receipt. Return-related questions can be sent to mitungouda9327744562@gmail.com.

Problems discovered on arrival

Inspect the contents soon after delivery. A defective or damaged product, or an item that is not the one ordered, should be reported immediately so we can investigate and provide a remedy.

Return exclusions

Perishable products—food, flowers, and plants among them—cannot be returned. The same exclusion covers customized goods, including personalized products and special orders, personal-care and beauty goods, hazardous materials, flammable liquids, and gases. Ask before proceeding if the status of an item is unclear.

We also exclude sale merchandise and gift cards.

Replacing an item

Return what you currently have and, after that return is approved, buy the desired replacement in a different transaction. This is normally the fastest exchange method.

European Union cooling-off protection

For merchandise delivered into the European Union, an order may be cancelled or returned for any reason, without justification, during the first 14 days. That right does not remove the need for an unused or unworn item in received condition, original packaging, tags, and proof of purchase.

Receiving the refund

We inspect the delivered return and communicate both its arrival and whether it was approved. Approval triggers an automatic credit to the original payment method within 10 business days, although the financial institution may take further time to process and post the credit.

After more than 15 business days from approval, unresolved refunds should be reported to mitungouda9327744562@gmail.com.