Shipping Policy
ColourPop Cosmetics is committed to prompt order processing and shipping. The following information explains the complete timetable and the steps to take if a delivery issue occurs.
Before a parcel leaves
An order enters processing only after payment has been confirmed. That step takes 0–1 business day. Processing is performed Monday–Friday, not on weekends or public holidays. An order made on Saturday, Sunday, or a public holiday waits until the following business day.
After dispatch
The expected delivery period after shipment is 3–5 business days. Processing and delivery together usually take an estimated 3–6 business days. Our shipping schedule covers Monday to Friday. Saturday and Sunday are not shipping days.
Rates and free-shipping notices
Every applicable shipping rate is shown clearly in checkout before the customer completes the purchase. If a free-shipping option is available, that information is also presented there.
United States destinations
At present, orders ship only within the United States, with selectable destinations identified at checkout. Submit an address only after confirming that it is accurate and complete. ColourPop Cosmetics does not accept responsibility for a failed delivery or delay resulting from an incorrect, incomplete, or unavailable address given by the customer.
Following the shipment
A shipping confirmation is emailed once the order has shipped. Tracking information is included whenever it is available. Tracking can take up to 24 hours to refresh after the package reaches the carrier.
An order beyond its estimate
Occasional delay can result from carrier issues, weather, holidays, elevated order volume, or another circumstance beyond our control, even though most orders arrive within the estimate. If the estimated delivery period has elapsed, contact us and we will assist in checking the status.
Incorrect or unfinished address details
Please inspect the shipping address before the order is submitted. Tell us as soon as possible if it is wrong or incomplete. We will try our best to update the address before shipment, but we cannot promise that a change is possible after processing or dispatch.
Missing after delivery confirmation
For tracking that says delivered when the package cannot be found, begin by searching around the delivery location and asking the carrier for additional information. If that does not resolve the matter, customer support will help review it.
How to contact us
For an order-status, delivery, or shipping question, contact us on the website or by email at mitungouda9327744562@gmail.com. Our phone number is (808) 436-8850, and our physical address is 332 Fairmount Ave, Jersey City, New Jersey, 07306, United States. Customer-care hours are 9:00 AM to 5:00 PM ET from Monday through Sunday.